Failed payments: What happens and how to fix it

How SafeKeep handles failed charges and how to resolve them

If your payment doesn’t go through, SafeKeep gives you time to resolve the issue so your important documents and memories stay protected. Here’s what happens and what you need to do.

What happens when a payment fails

If the billing details linked to your account can’t be used to settle your subscription payment:

You’ll receive an email notification
A banner alert will appear in your account
SafeKeep will attempt to retry the charge during a 7-day grace period

During this time, you still have full access to your account.

How to fix a failed payment

Log in to your SafeKeep account on the web platform
Go to Account settings
Select Subscription and billing
Click Manage billing details to update your card through Stripe

Make sure your new payment method is valid and up to date. SafeKeep will retry the charge automatically once you’ve updated your details.

What happens if no payment is made

If payment is not received after the 7-day grace period:

You will lose access to your documents, messages, and memories
You will have 30 days to update your billing details or choose a new plan (as long as your account fits the plan limits)

If payment is still not resolved after 30 days, your stored content will be permanently deleted from SafeKeep and cannot be recovered.

Your account will remain open, and you’ll still be listed as a legacy contact for others (if applicable), but your own stored content will no longer be accessible.

In‑app subscriptions (Apple or Google)

If you subscribed via the iOS App Store or Google Play Store, billing is managed by Apple or Google, not Stripe.

How failed payments are handled: Apple and Google manage retries and notifications. You’ll receive notices from your store account, and you may see alerts in the app.
How to fix a failed payment: Update your payment method in your App Store or Play Store account settings. Once updated, the store will retry the charge automatically.
Receipts and refunds: Provided directly by Apple or Google.
Plan changes or cancellation: Manage in the app or through your store subscription settings.