Failed payments: What happens and how to fix it

How SafeKeep handles failed charges and how to resolve them

If your payment doesn’t go through, SafeKeep gives you time to resolve the issue so your important documents and memories stay protected. Here’s what happens and what you need to do.

What happens when a payment fails

If the billing details linked to your account can’t be used to settle your subscription payment:

• You’ll receive an email notification
• A banner alert will appear in your account
• SafeKeep will attempt to retry the charge during a 7-day grace period

During this time, you still have full access to your account.

How to fix a failed payment

1. Log in to your SafeKeep account on the web platform
2. Go to Account settings
3. Select Subscription and billing
4. Click Manage billing details to update your card through Stripe

Make sure your new payment method is valid and up to date. SafeKeep will retry the charge automatically once you’ve updated your details.

What happens if no payment is made

If payment is not received after the 7-day grace period:

• You will lose access to your documents, messages, and memories
• You will have 30 days to update your billing details or choose a new plan (as long as your account fits the plan limits)

If payment is still not resolved after 30 days, your stored content will be permanently deleted from SafeKeep and cannot be recovered.

Your account will remain open, and you’ll still be listed as a legacy contact for others (if applicable), but your own stored content will no longer be accessible.