Support and troubleshooting
Fix login, billing, or access issues easily.
- How to contact support (chat, email)
- Known upload issues & how to solve them
- How to report a bug or technical issue
- SafeKeep isn’t working as expected: What to check for
- How we handle support requests
- When to use live chat vs submitting a ticket
- When you’ll need to use your recovery code
- How to find your recovery code in account settings
- What recovery codes are and why they’re important