How we handle data retention and deletion
SafeKeep’s data lifecycle and deletion procedures
At SafeKeep, we treat your data with care, respect, and transparency. Our approach to data retention and deletion is designed to protect your information while also giving you control over what is kept, for how long, and under what circumstances it is removed.
What happens when you delete a document
When you delete a document from your SafeKeep account, it is moved to your Recently Deleted area. From here:
- The document is removed from your main document view and folders
- It is scheduled for permanent deletion after 30 days
- You can restore it at any time within that 30-day period
- After 30 days, the file is permanently deleted from SafeKeep’s systems
This gives you time to recover anything deleted by mistake, while also ensuring your information is not stored longer than necessary.
What happens when you cancel your subscription
If you cancel your subscription and do not reactivate it within 30 days:
- Your access to stored documents, messages, and memories will be paused
- Your data will be retained for 30 days in case you return
- After that period, all content is permanently deleted
- You will still retain access to your account in a limited form, such as being a legacy contact for others if applicable
If you return during the 30-day window and restart your subscription, all of your data will remain intact.
What happens when you delete your account
When you request permanent deletion of your SafeKeep account:
- Your subscription ends at the close of your current billing cycle
- A 30-day grace period begins, during which your data is still retrievable
- If you log in during that window, the deletion is cancelled and your account is restored
- After 30 days, all documents, legacy messages, memories, and connected user data is permanently removed from SafeKeep’s systems
You will no longer be listed as a legacy contact for others, and your account will not be recoverable.
What data SafeKeep may retain
Even after permanent deletion, SafeKeep may retain limited personal identifiers in line with our privacy policy. This may include email address or internal reference IDs used for legal, regulatory, or fraud prevention purposes. No document content, legacy materials, or stored messages are retained.
These retained fields are never used for marketing or customer communication. They exist only to meet operational and legal responsibilities.
Keeping your data safe and your choices clear
We designed SafeKeep so that you remain in control. You can delete individual documents, legacy items, or your entire account at any time. Our systems are built to ensure that once deletion occurs, your data is completely and permanently removed from our infrastructure.
Your security and privacy are not just features. They are the foundation of everything we do.
You can find out more about how we handle customer data by reviewing our privacy policy.