How we handle support requests

What happens after you reach out and how we respond

When you contact SafeKeep support, we want to make sure you feel supported quickly and clearly.

Live chat or email

If a support agent is available when you reach out, you’ll be able to start a live chat right away. If no agent is available, you can send an email through the Help Center and our team will respond as soon as possible.

Response time

We aim to reply to all support emails within 24 hours. Most queries are answered much sooner, but we appreciate your patience during busy periods.

Self-service support

Before starting a support request, we recommend checking the Help Center first. It’s full of clear, step-by-step articles written to help you resolve questions right away, without waiting.

Our approach

Every request is handled by a trained, friendly team member who’s here to listen and support. Whether you’re having trouble with logins, document uploads, billing, or using legacy features, we’re here to help you feel calm and confident again.