How we keep your data safe
SafeKeep’s approach to security and privacy
SafeKeep was built to protect your most personal and important documents, using strong security measures trusted by banks and healthcare providers. From the moment you upload a file, every part of your data is protected, during transfer, during storage, and during access.
Here’s how SafeKeep protects your information and helps you stay in control.
Why document security matters
The documents you store in SafeKeep hold more than just data. They represent your identity, your finances, your health, and your future plans. Losing control of this information, or having it fall into the wrong hands, can lead to serious emotional and financial stress.
That’s why SafeKeep takes a proactive approach to protect:
- Against loss of access in urgent moments
- From unauthorised use or exposure
- And to reduce the stress caused by disorganised or scattered information
How SafeKeep protects your data
Bank-level encryption
Every document uploaded to SafeKeep is protected using AES 256-bit encryption—the same level used by banks and hospitals. That means your data is stored in a scrambled format that cannot be read by anyone without the proper access.
When you upload or download a file, your connection is protected by Transport Layer Security (TLS) to keep the information safe while it’s moving between your device and SafeKeep.
Even within our system, files remain encrypted and access is tightly controlled.
Strong account protection
Your account is protected by multi-factor authentication, so even if someone has your password, they cannot log in without a second step—such as a code sent to your phone.
Other protections include:
- Automatic session timeouts if your account is left open
- Monitoring for unusual login activity
- Notifications if anything suspicious is detected
Secure partners and systems
We only work with partners who meet international security standards, such as ISO 27001 and SOC 2. Our partners are reviewed for how they store data, respond to incidents, and keep systems secure.
We also regularly run penetration tests and security reviews to make sure our platform stays strong against emerging risks.
You stay in control
With SafeKeep:
- You choose who can see your documents
- You can remove access at any time
- You can download your data and request full deletion of your account if you ever decide to leave
- After a short grace period, deleted accounts are fully erased from our systems
Trust built through clarity and care
Security at SafeKeep is more than just encryption. We believe trust also comes from clear language, easy-to-understand guidance, and human support. That’s why everything, from our settings to our support, is designed to feel accessible and respectful.
You’ll never be left wondering who can see your data or how it’s handled.
Common questions
Can SafeKeep staff see my documents?
No. Your documents are private. SafeKeep staff cannot view your files.
What if I forget my password?
You’ll go through a secure reset process that includes multi-factor authentication to protect your account.
Is my data ever shared?
No. Your data is never sold or shared without your permission. Any services we use (like AI features) are run by fully vetted partners who meet strict privacy and security standards.
What if SafeKeep is hacked?
We use strong encryption and access monitoring to detect and prevent any unauthorised activity. We also have an incident response plan in place, so we can act fast if any risks arise.
How can I make my account even more secure?
Use a strong, unique password and make sure your phone is protected with a passcode or biometric lock. You can also turn on extra security features like an authenticator app from your account settings.
Safe, secure, and built for peace of mind
SafeKeep exists to help you feel confident about your personal information. From storing your insurance details to protecting your will and making it easier for your loved ones to access what they need, SafeKeep is your private, secure space for life admin.
Security is not just a feature. It’s the foundation of everything we do.