Supported file types and upload best practices
What files you can upload to SafeKeep and how to get the best results
SafeKeep supports a variety of file types to help you store, organise, and manage your most important documents with ease. This guide explains which file types are accepted and offers simple tips to make sure your uploads are clear, complete, and ready for use.
Supported file types
You can upload the following file types to SafeKeep:
- PDF: Best for scanned or digital documents. PDFs are ideal for auto-extraction if you are on the Essentials or Premium plan.
- All image type: We support the uploading of all image including JPG, PNG or similar. We do not support GIFs.
ZIP
Used for uploading multiple files in one compressed folder. Note that ZIP files cannot be used for auto-extraction.
All uploaded files are stored securely and can be accessed anytime from your Safe.
File size limits
- Documents: up to 10 MB per file
- Legacy memories and messages: up to 500 MB per file
All uploaded files are stored securely and can be accessed anytime from your Safe.
Auto-extraction limitations
If you are on the Essentials or Premium plan, SafeKeep can automatically extract information from your documents, such as dates, names, or account details. This feature is available only when uploading PDF, PNG, or JPEG files. It is not available for ZIP uploads.
Upload tips for best results
To make sure your documents are easy to read, well organised, and ready for features like smart sorting or auto-extraction, follow these simple best practices:
Make sure all scanned or photographed documents are clear and in focus
Blurry or shadowed images may be hard to read and can cause errors in extraction
Avoid uploading documents that are cut off, crooked, or partially visible
Try to include the full page and crop out unnecessary background
- When photographing documents, use even lighting and lay them flat
- For multi-page documents, keep the pages in order and check that nothing is missing
- Use descriptive names when saving files so they are easy to identify once uploaded
Uploading from the web
When using the web platform, you can upload multiple documents at once. You will be able to:
- Select the document type for each file
- Organise them into folders
- Use auto-extraction if available on your plan
This is a fast way to add a batch of documents during your setup.
Uploading from the mobile app
On mobile, you can:
- Upload multiple files from your device
- Take photos of several documents in one session using your camera
After uploading or capturing images, you will be able to confirm and review before saving each one.
Uploading documents to SafeKeep is designed to be quick and secure, whether you are getting started or adding new items over time. Each file you upload brings you one step closer to feeling more prepared and protected.