When to use live chat vs submitting a ticket
Best options depending on your type of issue
SafeKeep offers both live chat and email support (ticket submission) so you can choose the best way to get help based on your need.
Use live chat for quick help
Live chat is best for:
- Simple questions
- Help navigating the platform
- Clarifying how a feature works
- Small account issues or settings help
If a support agent is available, you’ll see the option to start a live chat session directly from the Help Center in your account.
Submit a ticket for more complex issues
Submitting a support ticket (email) is better for:
- Account access problems
- Billing or payment issues
- Reporting bugs or technical problems
- Anything that may need extra investigation or follow-up
You can submit a support ticket anytime through the Help Center. Our team will respond within 24 hours.
Tip: Check the Help Center first
Many common questions are answered in our Help Center articles. They’re quick to read and can often help you solve something without waiting.
Whether it’s chat or email, we’re here to support you in the way that works best for you.