Why you’re not receiving reminders

Troubleshooting if you’re missing reminder notifications

If you are not receiving reminder emails or push notifications from SafeKeep, there may be a simple reason behind it. Here are the most common things to check to get your reminders working as expected.

1. Check if an expiry date is set

Reminders are only sent for documents with an expiry date saved in the expiry field or a custom date field. If there is no expiry date, no reminders will be triggered.

Open the document, select Edit, and check whether an expiry date has been entered. If not, you can add one to start receiving reminders.

2. Check your email inbox and spam folder

Reminder emails come from SafeKeep, but sometimes they may be missed or sent to a spam or junk folder. Make sure you:

• Search your inbox for emails from SafeKeep
• Check your spam or junk folders and mark SafeKeep as a safe sender

3. Check your notification settings

If you are using the mobile app and not getting push notifications, check that:

• Notifications are turned on in your phone’s system settings
• Push notifications are allowed for the SafeKeep app
• You have not disabled in-app reminders within your SafeKeep settings

4. Check if the document has been updated or archived

Reminders will stop if:

• The document has been updated with a new expiry date
• The document has been archived or deleted

If a document is no longer active or has been updated, SafeKeep will not send further reminders for the original expiry date.

5. Check your plan type

Reminder notifications are available across all plans, but if you are on a trial that has expired or an account that is no longer active, reminder features may be limited.

Make sure your plan is still active and valid in your Account settings.

If everything above looks correct and you are still not receiving reminders, try logging out and back into your account or reinstalling the mobile app. This can help refresh your settings and restore notification delivery.